We firmly stand behind our products. We will replace your item if it falls into one of these categories:
- The item has a manufacturing problem
- Item did not make it to delivery address
We need a photo of the item to be replaced showing the defect in order or size to request a replacement. Please note, refunds are not given for any of these reasons. We will issue a reorder. Refunds will only be given when items are returned to us.
- If you'd like to return your item(s), you may do so within 30 days of purchase. Please do not send your purchase back to the manufacturer. We are located in the United States. If you would like to return your item, send us an email at firstname.lastname@example.org and we will happy to help with the return.
- Customer is required to pay return shipping fees and they are nonrefundable. Please note, in order to qualify for a full refund, items must be unused, with tags, and in original packaging. We have the right to deny returns that do not comply with our return policy.
- At this time we are unable to offer exchanges.
- Refunds will be processed within approximately up to 7-10 business days (excluding weekends and bank holidays) after we receive your return.
- We do not refund shipping payment on the free items listed in our store.
Late or missing refunds
If you haven’t received a refund yet, first double check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.